Use LAUNCH23OFF to get 23% Extra Discount!

Frequently Asked Questions

Below you'll find the most frequently asked questions about our services. If you can't find the question or answer that you're looking, then please contact our customer service center by sending an email to support@bonbeachie.com.

How can I track my order?

To track your order, you can use the tracking number provided in your order confirmation email. Alternatively, you can log in to your account on our website and navigate to the order history section to view the status and tracking information of your order.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. You can select your country during checkout to see if we ship to your location and to view shipping options.

What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 14 days for a full refund or exchange. Please ensure the item is in its original condition with tags attached. Visit our Returns Policy page for detailed instructions.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders. All transactions are processed securely to ensure your payment information is protected.

How do I change or cancel my order?

To change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not been processed for shipment. Once shipped, we are unable to make changes, but you can initiate a return after receiving the item.

How do I contact customer support?

You can reach our customer support team via email at support@bonbeachie.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours during weekdays.

How can I apply a discount code to my order?

During checkout, there will be a field where you can enter your discount or promo code. Simply type in the code and click "Apply" to see the discounted price reflected in your order total.

What should I do if I receive a defective item?

We apologize for any inconvenience caused. Please contact our customer service team immediately with your order details and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Do you offer gift cards?

No, unfortunately we do not offer gift cards at the moment. But we might do in the near future. Just subscribe to the news letter to keep yourself informed and to receive any offers.

Is my personal information secure on your website?

Yes, we take the security of your personal information seriously. Our website uses SSL encryption to protect your data during transmission. We do not store your payment information on our servers after the transaction is completed.